Re-Imagining the CUSTOMER in Customer Service (by Stephen Faciszewski)
Klugne readers are smart. This is most apparent when you can see them in action yourself.
Unions Are Doing Humanity a Tremendous Service
At the same time, unions are inadvertently creating the conditions for their disappearance
What Do You Know About Food? (by Pauline Jacob)
We’ve quickly grown accustomed to a food landscape that favors our short-term productivity over long-term societal health
Was COVID-19 Just a Bad Flu Season?
A case study of a method for working through emotional questions to arrive at reliable answers
A Solution to Income Inequality That Would Genuinely Work
And would not destroy economies or social cohesion in the process
From American Exceptionalism to American Wimps
When did we become a nation of risk-averse underachievers?
What if We All Showed Up for a Climate Disaster That Didn’t Happen?
We’re in the process of committing possibly the greatest waste of resources in human history
How To Undermine Your Coworkers With Grace
And how to ensure they can't tell you're doing it
What Climate Alarmists Get Wrong About the Science
Solving hard problems in the real world involves more than climate science
How to Use Metrics Wisely, Instead of Letting Them Manipulate You
Just because you can measure it doesn’t mean it’s worth pursuing