Lessons Learned

Dec
01
Customer Service: Closing Down MY Account

Re-Imagining the CUSTOMER in Customer Service (by Stephen Faciszewski)

Greetings friends! Klugne readers are smart. This is most apparent when you can see them in action yourself. Today's illuminating
8 min read
Nov
10
Metal sculpture of a knot made of steel beams

Was COVID-19 Just a Bad Flu Season?

A case study of a method for working through emotional questions to arrive at reliable answers
7 min read
Nov
03
A green field with flowers and trees under a blue sky speckled with clouds

Would You Sell Your Time for 500x Less Than You Could Earn?

Although life is about so much more than making money, looking at this graph gave me pause
4 min read
Oct
27
Truck panel reading "Secure Destruction You Can Trust" above a saw blade

No, the END Does Not Justify the MEANS

A simple thought experiment reveals the perils of letting your desired outcome drive your actions
3 min read
Oct
06
Resilience: a motorcyclist looking down over imposing mountain passes from above

Building Resilience at Work and in Life

A three-step method to help you build resilience: turning adversity into strength!
5 min read
Sep
15
A small rowboat with a solitary fisherman on a large, smooth lake surface

When to Embrace Crushing Boredom

While I fear this step, I trust it will help me achieve an important goal
3 min read
Sep
01
Pile of bricks and rubble

How To Undermine Your Coworkers With Grace

And how to ensure they can't tell you're doing it
4 min read
Aug
25
Woman in silhouette with sun in the palm of her hand

The 3 Phases of Your Career: Why The Best Performers Ignore Their Job Descriptions

Your core duties are important, sure, but they’re not where you’ll really have a chance to shine
5 min read
Aug
04
Mirror-fronted skyscraper

How to Use Metrics Wisely, Instead of Letting Them Manipulate You

Just because you can measure it doesn’t mean it’s worth pursuing
4 min read
Jul
21
A woman in white seen from behind climbing a long set of stairs

Sometimes "Never Give Up" Turns Out To Be Terrible Advice

Great advice in the wrong setting and out of context can become useless advice
3 min read