Re-Imagining the CUSTOMER in Customer Service (by Stephen Faciszewski)
Klugne readers are smart. This is most apparent when you can see them in action yourself.
Was COVID-19 Just a Bad Flu Season?
A case study of a method for working through emotional questions to arrive at reliable answers
Would You Sell Your Time for 500x Less Than You Could Earn?
Although life is about so much more than making money, looking at this graph gave me pause
No, the END Does Not Justify the MEANS
A simple thought experiment reveals the perils of letting your desired outcome drive your actions
Building Resilience at Work and in Life
A three-step method to help you build resilience: turning adversity into strength!
When to Embrace Crushing Boredom
While I fear this step, I trust it will help me achieve an important goal
How To Undermine Your Coworkers With Grace
And how to ensure they can't tell you're doing it
The 3 Phases of Your Career: Why The Best Performers Ignore Their Job Descriptions
Your core duties are important, sure, but they’re not where you’ll really have a chance to shine
How to Use Metrics Wisely, Instead of Letting Them Manipulate You
Just because you can measure it doesn’t mean it’s worth pursuing
Sometimes "Never Give Up" Turns Out To Be Terrible Advice
Great advice in the wrong setting and out of context can become useless advice