Incentives

These posts cover incentives, and how they drive our behavior. These may include positive incentives (encouraging us to do something) and negative incentives (encouraging us not to do something)
Dec
01
Customer Service: Closing Down MY Account

Re-Imagining the CUSTOMER in Customer Service (by Stephen Faciszewski)

Greetings friends! Klugne readers are smart. This is most apparent when you can see them in action yourself. Today'
8 min read
Nov
24
Wall of stock certificates of defunct corporations

Unions Are Doing Humanity a Tremendous Service

At the same time, unions are inadvertently creating the conditions for their disappearance
3 min read
Nov
17
Gigantic croissant outside a bakery

What Do You Know About Food? (by Pauline Jacob)

We’ve quickly grown accustomed to a food landscape that favors our short-term productivity over long-term societal health
4 min read
Nov
10
Metal sculpture of a knot made of steel beams

Was COVID-19 Just a Bad Flu Season?

A case study of a method for working through emotional questions to arrive at reliable answers
7 min read
Oct
13
A row of colored pencils with the tips all at different lengths

A Solution to Income Inequality That Would Genuinely Work

And would not destroy economies or social cohesion in the process
3 min read
Sep
22
Man standing before chalkboard with drawing of large biceps

From American Exceptionalism to American Wimps

When did we become a nation of risk-averse underachievers?
3 min read
Sep
08
A boardwalk curving into the distance amongst thick, green reeds

What if We All Showed Up for a Climate Disaster That Didn’t Happen?

We’re in the process of committing possibly the greatest waste of resources in human history
3 min read
Sep
01
Pile of bricks and rubble

How To Undermine Your Coworkers With Grace

And how to ensure they can't tell you're doing it
4 min read
Aug
18
Lakeshore with reeds and trees under a cloudy sky

What Climate Alarmists Get Wrong About the Science

Solving hard problems in the real world involves more than climate science
4 min read
Aug
04
Mirror-fronted skyscraper

How to Use Metrics Wisely, Instead of Letting Them Manipulate You

Just because you can measure it doesn’t mean it’s worth pursuing
4 min read