Aug
04
How to Use Metrics Wisely, Instead of Letting Them Manipulate You
Just because you can measure it doesn’t mean it’s worth pursuing
4 min read
Latest
Jul
31
Customer Service Notes
Footnotes accompanying the primary article Re-Imagining the Customer in CUSTOMER Service (link).
Note 1
Healthy, economic self-reliance here is intentionally
4 min read
Jul
28
Are There Limits on How Much Leaders Can Loot in Your Country?
It’s not elections, institutions, or incomes that distinguish rogue nations from those governed by the Rule of Law
3 min read
Jul
21
Sometimes "Never Give Up" Turns Out To Be Terrible Advice
Great advice in the wrong setting and out of context can become useless advice
3 min read
Jul
14
Breaking News: Lawyer Settles Oxford Comma Debate
It’s not a question of style or personal preference. A simple rule of thumb to avoid exposing yourself to needless risk
3 min read
Jul
07
Bucket List, Eh. I'm Starting a F—It List
Letting go is so much more rewarding
3 min read
Jun
30
How To Identify Hobbies That Are Complete Timewasters
A thought experiment to help your own thinking. This might be more helpful to your happiness than you at first suspect.
4 min read
Jun
23
How Not to Be a Sloppy Second Guesser
A short explanation of how risk management actually works.
4 min read
Jun
16
A No BS Way to Lose 6 Pounds in One Day
This weight loss method really works. Would you consider doing it?
3 min read
Jun
09
Genuine Magic on the Smoky Mountain Magic Tour
How long it takes for strangers to become friends depends, of course. It depends on the setting they’re in, and on the people themselves.
6 min read